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Help and support

Practical guides for your account, church responsibilities and community.

Platform administrator operations

Use Platform Administrator only for platform work. Verify churches with evidence; classify real, pending, demo or suspected records without deleting linked data. Appoint scoped staff only after identi

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Church manager guide

Choose Church Manager for the correct church. Review Membership requests individually or select several requests for one bulk decision. A foreign church ID rejects the whole bulk action. Manage membe

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A considerate community protects privacy

Share only what you may shareAsk before publishing another person’s name, picture or story. Keep counselling, children’s details and financial evidence out of public messages. A platform group is not an emergency or prof

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Fellowships messages and safeguarding

Create an open or invitation fellowship, or use an authorized church workspace for a church-only fellowship or committee. Leaders review requests, manage meetings and tasks, transfer leadership and mo

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Giving expenses and reconciliation

A pledge or declaration is not a received payment. Finance staff verify received contributions before a unique receipt is issued. Reconciliation is recorded separately; reversal retains the original r

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Getting started with your account

1. Create a personal account and verify your email or telephone. If delivery is unavailable, contact support; verification is never assumed. 2. Open My Churches, choose a verified church and submit yo

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Giving with a clear record

A promise is different from received moneyA pledge records intent. A declaration asks authorized finance staff to verify payment. A receipt is issued through the received-payment workflow; a screenshot alone is not confi

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Start with confidence on Mungu.Me

One person, clear permissionsCreate your own account, verify your contact and keep recovery codes private. Use the context selector to choose an actual church or platform appointment; another role is never added silently

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