Communications people agree to receive

Choose the purpose before the channel

A reminder, a pastoral follow-up and a fundraising campaign have different audiences. Explain why a person will receive a message and choose an appropriate channel rather than copying everyone into a public group.

Respect current preferences

Use verified contact details and the consent controls for the relevant purpose. A membership appointment is not a blanket permission to send every campaign. Honour a withdrawal of optional communication consent.

Check the message and its cost

Review recipients, content and any service charges before sending. Providers must be configured and tested. An unknown delivery result needs investigation rather than repeated automatic sends.

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